Refund policy
RETURNS
To be eligible for a return, items must be unused and in the same condition received. This includes all included components and accessories. Original packaged must be included, and returned in As-New Conditions. Minor scratched are acceptable, crushed corners, compression or other damage is cause for penalty. Eligibility of returns is within 30-days of product delivery.
RETURN RESTOCKING FEE
Influential Drones by company policy only sells 'New In the Box' products. When the company accepts a return it is an attempt to maintain a relationship with the customer. On such occasions when an Open Box Item is returned, the product will be depreciated and a Return Fee of $50 for each returned item will be applied.
VALUATION OF OPEN BOX ITEMS
Upon the receipt of returned Open Box Items, they will be checked for functional and working condition. Once the product is reviewed, wear and tear will than be determined. It is reasonable to assume a product that was returned after 15 days will have a bit more wear and tear than a product that is returned faster.
CUSTOMER NOTICE
The customer will receive a notice in the form of an email or phone call. The email wil include acceptance or rejection of the return and include the refund amount.
REFUND DETERMINATION FORMULA
"New, Unopened Box"
Refund to Customer = ((Product Price + (Related: S/H + Tax)) - * Restocking Fee)
"Open Box"
Refund to Customer = ((Product Price + (Related: S/H + Tax)) - (Product Depreciation + *Restocking Fee))
"Broken Item"
Refund to Customer = Nothing
* NOTE: Only the business owners can override this cost to the customer.
RETURN OF ELECTRONIC EQUIPMENT
The open box return of electronic equipment: sUAS, Controllers, Intelligent Batteries, and Tablets are not eligible for refund. We will gladly accept anything unopened. Open box items are depreciated and difficult to sell.
OTHER RETURNABLE GOODS
Chargers, Charge Controllers and Wires
Propellers, Propeller Guards
Cases, Bags
Clothing Apparel
Lighting Equipment
NON-RETURNABLE ITEMS
Batteries
Consumable or Perishable Products
Special / Custom Designed Items
Gift cards
Downloadable software products
RETURNING AN ITEM
Step 1: Is to notify Influential Drones by phone call or email
Step 2: Receive return shipment instructions.
Step 3: Bring the product to a mail or shipment carrier
Step 4: Wait, while Influential Drones performs an Evaluation
Step 5: Wait, until Notified by Influential Drones of a Determination
Step 6: When a refund has been approved, hen your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days appropriate,
Influential Drones
8 Stow Road, Ste 100
Marlton, NJ 08053 USA
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at mgmt@influentialdrones.com.
SALES / DISCOUNTED ITEMS (if applicable)
When a discount or refund is provided to a customer. That amount will be calculated in the return.
EXCHANGES (if applicable)
If a product is defective on arrival, customer shall contact Influential Drones.
If a product has problems after 15 days, customer should reach out to the manufacturer for a warranty claim.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
The customer is responsible for returning the item and paying their own own shipping costs for returning your item. Shipping costs are non-refundable. Prior to shipment, customers should contact Influential Drones to confirm the appropriate address.
Influential Drones
8 Stow Road, Ste 100
Marlton, NJ 08053 USA
In an effort to maintain a good working relationship, sometimes cost will be absorbed by Influential Drones. In other cases, the company may decide to include the cost for return purchase as an additional amount into the approved credit.
PATIENCE
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
